COMMUNICATION AT WORK
effective
message and purpose
misunderstandings
and outcomes
of neurobiology and evolution
Multiple messages
We often wonder why we don’t achieve intended outcomes or understandings. Simply, words alone are not enough.
WORDS
Language, method and context can be highly influential in conveying literal meanings at a cognitive level.
EVERYTHING ELSE
Every other sight, sound and sense is faster and more influential in conveying emotional messages at an intuitive level.
ASSESSMENT
EXPLORE likely effectiveness in communicating
- Information, feedback and instructions
- Vision, ideas and inspiration
- Ethics and values
- Emotions and sincerity
- Meanings and intentions
The NEURO-M Complete Communication Assessment is the perfect platform for self-awareness and professional development.
TRAINING
Saying or writing often doesn’t work. Effective communication is so much more than words and sentences. Learn:
- Why language is more than words
- How to write and read with clarity
- How to hold engaging conversations
- How to connect with intrinsic motivations
- How to build credibility and trust
Master simple skills and techniques to improve outcomes and eliminate misunderstandings
THE EVOLUTION OF LANGUAGE
Language evolved to enable superior unity and coordination in large groups
- Gestures, expressions, actions, touch and basic sounds pre-date language
- Around 500,000 years ago pre-humans gestured, hummed, enacted and used simple sounds
- Around 200,000 years ago homo sapiens were capable of using complex sounds and simple grammar
The modern human brain has specialised language-based processing networks, but intuitive processing of senses remains faster and stronger. To be influential, you need to connect with them.
COMPLETE COMMUNICATION
Communication effectiveness is shaped by language and tone, plus:
- Familiarity of culture, sights, sounds and other contextual factors
- Motivational wants, needs, hopes and fears
- Beliefs, biases, assumptions and other individual factors
- Authority, power, empathy and intimacy
Consistency between verbal and non-verbal signals also sends meta-messages about you and your intentions.
